Tare support

Tare helps you reach a body goal. You log what you eat, mostly by taking a photo, and a coach built on an AI model estimates it, keeps your targets, and talks it through with you. It's on the iPhone and at app.tare.coach.

Get in touch

Email elliot.bonneville@gmail.com. A person reads every message, usually within a day or two. In the app, Settings → Request a feature sends an idea straight to the list of what to build.

Tare isn't medical advice

Tare's targets, estimates and coaching are general information, not a diagnosis or treatment, and Tare isn't a doctor or a dietitian. Check with a doctor before changing how you eat or train, especially if you're pregnant or breastfeeding, have a medical condition, take medication, or have had an eating disorder. Sources lists the published guidelines and research on what Tare advises.

If food, eating or your weight is causing you distress, please talk to a doctor or someone you trust. In the US, ANAD runs a free helpline; in the UK, Beat does; findahelpline.com lists free, confidential help in many other countries. If you're in danger, call your local emergency number.

Questions

How do I delete my account?

On the iPhone: the menu button at the top of Home → Settings → Delete account, at the bottom. On the web: Settings → Delete account. It deletes your account, everything you've logged, your photos, your conversations and what Tare remembers about you, straight away, and can't be undone. You can also email elliot.bonneville@gmail.com from the address on your account and we'll do it within 30 days.

How do I sign in?

With Apple, on the iPhone or the web. If you chose to hide your email, Apple gives Tare a private relay address; that's fine.

How accurate are the estimates?

They're estimates, made by an AI model from your photos and notes, and they can be wrong, sometimes by a lot. Each meal is marked as an estimate, with how sure it is and what it assumed. Correct it on the meal's page or tell the coach, and Tare goes by your numbers the next time you eat the same thing. A photo with a barcode, or a dish you weighed, comes out closest.

What does Tare send to the AI model?

What you log and say, so it can estimate meals and reply: meal photos (without their location) and notes, your weigh-ins and targets, and your conversations and memories. The app asks before anything is sent. Anthropic runs the model and doesn't train on it. The privacy policy has the details.

A coach reply was wrong, unsafe or hurtful. How do I report it?

On the iPhone, press and hold the reply and choose Report this reply. On the web, choose Report under the reply. Say what was wrong if you like; the reply goes with it, to the person who makes Tare, who reads every one.

Someone in a circle is bothering me. How do I report or block them?

Open them in the circle (or one of their meals) and tap ⋯ at the top. Report… sends who they are, with what happened if you say, to the person who makes Tare, who looks at every report within a day. Block means neither of you sees what the other shares in any circle and they can't send you meals; they aren't told. Unblock them in Settings, Blocked people. You can also leave the circle, and its creator can remove anyone.

Why did the coach stop replying today?

Each account has a daily limit on how much the coach can do, so Tare can keep running for everyone. It comes back within a day. Meals you log are still estimated, and everything else keeps working.

Does Tare read Apple Health?

Only if you allow it: weight, body fat, steps, energy burned, sleep, workouts, heart rate variability and resting heart rate, so you don't have to type them in. Tare never writes to Apple Health. Change what it reads in the Health app → Sharing → Apps → Tare.

What does Tare cost?

The app is free to download, and your records, Trends and logging meals by hand are free. The coach, meal estimates, Learn, the weekly review and check-ins come with a subscription: $49.99 a month in the US (the App Store shows the price where you are), with the first week free for new subscribers. Start it in the Tare iPhone app; on the web you use the one you have. There are no ads, and your data is never sold.

How do I cancel, or get my subscription back?

Cancel on your iPhone in Settings → your name → Subscriptions, or in Tare: Settings → Subscription → Manage subscription. Cancel at least 24 hours before the free week or a month ends and you won't be charged again; Tare stays on until then. On a new phone, or signed in to Tare again, tap Restore purchases (on the paywall, or Settings → Subscription). Refunds are Apple's: reportaproblem.apple.com.

Sources · Privacy policy · Terms of service